Frequently Asked Questions
SOME OF THE COMMON QUESTIONS WE ARE ASKED ABOUT OUR PRODUCTS
Log into the FireQ App or Software and select Reset password. You will be directed to a new screen to enter your email address (Important: this must be the same email address that was used when your access was created in FireQ.) Select “Send Reset Link”. FireQ will send an email to you inviting you to “Reset Your Password”. Selecting that will take you to a new screen where you must enter your email address and then enter your new password and submit.
Bulletins are created (with permission) from either the app or the software. Once posted, a bulletin is sent to all active firefighters via a “push notification” and via text message. It is important to note that the firefighter who created the bulletin does not receive a text or a push notification. Bulletins are located in the top left corner of the FireQ Notification Center.
Alerts are reminders about expiring equipment and certifications. They are automatically generated by the FireQ system 30 days in advance of an expiration date you have entered in system. Alerts are displayed in the top right-hand corner of the FireQ Notification Center and are also sent via push notification to senior officers.
FireQ is a permissions-based system and in order to access certain functions (icons), the user logged in must have permission to do so. If you do not have access you should contact your department FireQ administrator and request permission.
FireQ has a timeout feature to protect your privacy. To unlock the console, click the UNLOCK CONSOLE button located on the FireQ tab. Re-enter your login and password. You can change the timeout settings on the settings tab.
Announcements in the Notification Center are not accessible by the fire department. These messages are generated and sent direct from Breton SmarTek. They contain information about updates and your FireQ system to keep your department informed about important changes and updates available for your FireQ.
If you wish to add archive (older) incident reports to FireQ, click the PENDING REPORTS icon located on the FireQ tab and click the ADD button in the top right-hand corner.
During a “Live Incident” if you accidentally “Respond”,simply change your response to NO. Any member during an incident can change their intent by selecting the appropriate response.
The FireQ app will work on WiFi; and, even if data is turned on it will always look to WiFi first. You can adjust data usage from the settings tab in the FireQ app. turn data use off in the app.
No, our system requires nothing needs to be added on your end. Our system is accessed through any internet enabled device with a browser.
No IT person required. There is nothing to install on your end and our systems are managed at the facility by people with or without IT experience.
Access is available through any internet enable device through a web browser, we recommend bookmarking our login site to enable quick access. Enter your username and password to access your account.
We assign a permanent phone number to your system from which all calls and text messages sent. We recommend that users add this phone number to their contacts with the name Emergency From (Facility Name) to aid in the recognition of the number.
When contacts are added to the system, they have a choice to be contacted via email, text or a phone call, any combination of the three or all three. We recommend all three as it helps to reach out in multiple ways during an emergency to ensure the recipient is notified.
Yes, our system allows you to create as many groups as you require from your staff list. They can be grouped by distance from facility, by qualifications or by any means that is useful for your organization.
Once an alert is received, recipients can reply with yes or no via the text message; by phone by entering #1 for yes and # 3 for no; or, by responding to the email.
All member responses are available through our “ResponseQ” component of our system. There is a running total of yes and no responses and there is a list visible with all responder names and replies.
Yes, you can send follow-up messages to responders
Your system can be accessed from anywhere and we have a section for you to “upload” documentation that may be critical during an emergency. These critical documents can include such things as building plans, blue-prints, and external contacts. We recommend uploading PDF-type files, so they are accessible to any device.
Yes, CareQ allows the addition of resident family contacts, so that during an emergency or a flu closure they can be quickly informed.
Our system provides complete information on what transpired with the communications from your system during the event. Time and date stamped records of outbound and inbound text messages, phone calls and emails are readily available for post-incident analysis.
No, our system requires nothing needs to be added on your end. Our system is accessed through any internet enabled device with a browser.
No IT person required. There is nothing to install on your end and our systems are managed at the facility by people with or without IT experience.
Access is available through any internet enable device through a web browser, we recommend bookmarking our login site to enable quick access. Enter your username and password to access your account.
We assign a permanent phone number to your system from which all calls and text messages sent. We recommend that users add this phone number to their contacts with the name Emergency From (Facility Name) to aid in the recognition of the number.
When contacts are added to the system, they have a choice to be contacted via email, text or a phone call, any combination of the three or all three. We recommend all three as it helps to reach out in multiple ways during an emergency to ensure the recipient is notified.
Yes, our system allows you to create as many groups as you require from your staff list. They can be grouped by distance from facility, by qualifications or by any means that is useful for your organization.
Once an alert is received, recipients can reply with yes or no via the text message; by phone by entering #1 for yes and # 3 for no; or, by responding to the email.
All member responses are available through our “ResponseQ” component of our system. There is a running total of yes and no responses and there is a list visible with all responder names and replies.
Yes, you can send follow-up messages to responders
Your system can be accessed from anywhere and we have a section for you to “upload” documentation that may be critical during an emergency. These critical documents can include such things as building plans, blue-prints, and external contacts. We recommend uploading PDF-type files, so they are accessible to any device.
Our system provides complete information on what transpired with the communications from your system during the event. Time and date stamped records of outbound and inbound text messages, phone calls and emails are readily available for post-incident analysis.
No, our system requires nothing needs to be added on your end. Our system is accessed through any internet enabled device with a browser.
No IT person required. There is nothing to install on your end and our systems are managed at the facility by people with or without IT experience.
Access is available through any internet enable device through a web browser, we recommend bookmarking our login site to enable quick access. Enter your username and password to access your account.
We assign a permanent phone number to your system from which all calls and text messages sent. We recommend that users add this phone number to their contacts with the name Emergency From (Facility Name) to aid in the recognition of the number.
When contacts are added to the system, they have a choice to be contacted via email, text or a phone call, any combination of the three or all three. We recommend all three as it helps to reach out in multiple ways during an emergency to ensure the recipient is notified.
Yes, our system allows you to create as many groups as you require from your staff list. They can be grouped by distance from facility, by qualifications or by any means that is useful for your organization.
Once an alert is received, recipients can reply with yes or no via the text message; by phone by entering #1 for yes and # 3 for no; or, by responding to the email.
All member responses are available through our “ResponseQ” component of our system. There is a running total of yes and no responses and there is a list visible with all responder names and replies.
Yes, you can send follow-up messages to responders
Our system provides complete information on what transpired with the communications from your system during the event. Time and date stamped records of outbound and inbound text messages, phone calls and emails are readily available for post-incident analysis.
At Breton SmarTek we pride ourselves on serving those who serve our communities. Created by emergency responders for emergency personnel, Breton SmarTek provides emergency communications software systems for a variety of industries and institutions across North America.
Our applications are designed for local level emergencies and can be customized to meet organizational reporting needs as well as local and regional government requirements. Breton SmarTek takes pride in providing customers with unparalleled customer support for our software applications. Please visit the support center or contact us directly with any questions you may have.