Welcome to CareQ - Long-term Care Software
Communication and long-term care facility emergency planning and preparedness software to help care-givers be ready for anything.
CareQ is a long-term care software system that provides emergency communication and management solutions for long term care facilities and nursing homes by replacing outdated, inefficient and manual methods of communication and telephone fan out procedures that are commonly used in ltpac facilities and nursing homes.
Learn more by requesting a demo
Learn why hundreds of facilities choose CareQ as their long-term care software vendor.
How the CareQ Long-term Care Software Helps Long-term Care Facilities
For the first time, software solutions for long-term care facilities are being created with the input of caregivers.
When thinking about first responders, few people would think about the care professionals who work in care facilities. Yet, these are the people who own the responsibility of keeping our most vulnerable citizens safe; these are the people who will be called upon first to assist these citizens in an emergency; and, that makes them first responders.
The CareQ long-term care software solution is an emergency communication and crisis management system that serves long-term care facilities before, during and after an emergency.
After 20+ years of working as a volunteer firefighter, I have answered many calls to emergencies at long-term care facilities. Having developed an emergency response application for responders in other fields, we knew we could develop a communication solution to help caregivers and the residents they care for.
Ian McVicar – CEO, Breton SmarTek
CareQ Helps You
Prepare
In an emergency, the priority of care professionals is the residents they serve, ensuring both their safety and their comfort. Care administrators use the CareQ long-term care software for emergency planning and preparedness, and their communication strategies in advance. They use it to determine what messages should be sent, as well as how and to whom they should be sent for any situation they might face.

CareQ Helps You
Respond
When an emergency occurs that places some of most vulnerable citizens at risk, it is imperative to let facility staff know they are needed and give them a way to let the facility know that they are responding to the emergency. Care professionals use the CareQ long-term care software to send and receive information that ensures they are as prepared as they can be for the emergency that requires their response.

CareQ Helps You
Evaluate
Because their work is essential and because people count on them, caregivers always seek to improve. They generate and collect data about their preparation, their response and their performance to look for ways to improve and to ensure that they serve their residents in the best ways possible. CareQ is an excellent tool for risk management in long term care facilities.

Welcome to the CareQ Desktop Application
Long-term Care Software for Emergency Management


CareQ Dashboard
The home screen of the long-term software, from here both pre-written messages and on-the-fly messages are sent. Decide what message to send, to whom it should be sent and whether or not you need a response. CareQ is a complete suite of emergency notification and management features to aid emergency planning and preparedness in long-term care facilities.


The ResponseQ tab allows you to monitor communications.
From here you can monitor responses to emergency notifications and messages that have been sent. You can see message details that include message content and message sender. You can also see how many texts, calls and emails were sent and the time/date stamp for each response.


The Message Groups tab allows you to create message groups.
From here you can select specific staff or groups of people at specific or staggered times. Staff can be grouped according to the qualifications or where they live in terms of proximity to the facility.


The Staff Members tab allows you manage and maintain staff member contact information.
The Staff Members tab allows you manage and maintain staff member contact information.
From here you can maintain and manage staff contact lists. Staff members can provide up to two phone numbers and provide their preferences in terms of how they would like to be contacted. This long-term-care software feature also allows you to manage staff duty availability.


The Emergency Services Contacts tab allows you to maintain and manage local emergency contacts.
From here you can maintain and manage emergency services contacts. These are community partners on whom you may rely in the event of an emergency. Maintaining current contact lists for these partners allows you to alert them quickly in the event of an emergency.


The Prepared Messages tab allows you to create message templates.
From here you can create messages in advance that are aligned with your emergency response plan. You can pre-determine the message content, as well as to whom it should be sent based on the details contained within your emergency plan.


The Documents tab allows you to upload and store files.
Your CareQ long-term care software system includes file storage for documents that will be important to access in the event of an emergency. These documents could include building blueprints and muster point locations. This CareQ feature is crucial for any emergency planning software.


The Message Log allows you to view a full history of communications.
From here you can access time/date stamped records of each message that has been sent, as well as the responses to each.

CareQ Dashboard
The home screen of the long-term software, from here both pre-written messages and on-the-fly messages are sent. Decide what message to send, to whom it should be sent and whether or not you need a response. CareQ is a complete suite of emergency notification and management features to aid emergency planning and preparedness in long-term care facilities.

The ResponseQ tab allows you to monitor communications.
From here you can monitor responses to emergency notifications and messages that have been sent. You can see message details that include message content and message sender. You can also see how many texts, calls and emails were sent and the time/date stamp for each response.

The Message Groups tab allows you to create message groups.
From here you can select specific staff or groups of people at specific or staggered times. Staff can be grouped according to the qualifications or where they live in terms of proximity to the facility.

The Staff Members tab allows you manage and maintain staff member contact information.
The Staff Members tab allows you manage and maintain staff member contact information.
From here you can maintain and manage staff contact lists. Staff members can provide up to two phone numbers and provide their preferences in terms of how they would like to be contacted. This long-term-care software feature also allows you to manage staff duty availability.

The Emergency Services Contacts tab allows you to maintain and manage local emergency contacts.
From here you can maintain and manage emergency services contacts. These are community partners on whom you may rely in the event of an emergency. Maintaining current contact lists for these partners allows you to alert them quickly in the event of an emergency.

The Family Contacts tab allows you manage and maintain family member and next of kin contact information.
From here you can maintain and manage contact lists for the family members of your residents. Communicating with family members about unexpected events as flu closures, as well as special events is faster and more efficient with the CareQ long-term care software.

The Prepared Messages tab allows you to create message templates.
From here you can create messages in advance that are aligned with your emergency response plan. You can pre-determine the message content, as well as to whom it should be sent based on the details contained within your emergency plan.

The Message Log allows you to view a full history of communications.
From here you can access time/date stamped records of each message that has been sent, as well as the responses to each.

The Documents tab allows you to upload and store files.
Your CareQ long-term care software system includes file storage for documents that will be important to access in the event of an emergency. These documents could include building blueprints and muster point locations. This CareQ feature is crucial for any emergency planning software.
CareQ Features and Benefits
Select one of the tabs below to learn more about the CareQ long-term care software
Message Control
Create pre-written and customized messages. Messages can be sent via text, via email or via telephone call to any phone.
Message Groups
Use the CareQ long-term care software to send messages to specific groups. Staff can be grouped to allow deployment of specific groups of people at specific or staggered times.
Accessible Pre-planning Documents
CareQ also provides storage for and access to critical files relating to emergency planning and preparedness. Pre-incident plans, building blueprints, staff lists, muster points, and other critical information can be stored within the CareQ system. Administrators can access this critical information from any internet enabled device.
Mobile Command Post
CareQ is an incident command software system that fits seamlessly into any incident command structure.
Multiple Message Formats
With a single message, contact small to large groups of people simultaneously, using text, email or telephone call delivered to any phone, including landlines. The message delivery method can be customized for each recipient.
Bi-directional Communication
The CareQ long-term care software allows you to receive yes & no responses from staff about who can respond.
Time/Date-stamped Reporting
Each message sent through the CareQ service is time and date stamped, providing key information about how quickly the emergency plan was executed.
Anywhere Access
A crucial feature for emergency planning and preparedness at long-term care facilities. Administrators can trigger and manage an emergency plan from anywhere, anytime. The CareQ service can be accessed from any device with an internet connection.
Message Control
Create pre-written and customized messages. Messages can be sent via text, via email or via telephone call to any phone.
Message Groups
Use the CareQ long-term care software to send messages to specific groups. Staff can be grouped to allow deployment of specific groups of people at specific or staggered times.
Accessible Pre-planning Documents
CareQ also provides storage for and access to critical files relating to emergency planning and preparedness. Pre-incident plans, building blueprints, staff lists, muster points, and other critical information can be stored within the CareQ system. Administrators can access this critical information from any internet enabled device.
Mobile Command Post
CareQ is an incident command software system that fits seamlessly into any incident command structure.
Multiple Message Formats
With a single message, contact small to large groups of people simultaneously, using text, email or telephone call delivered to any phone, including landlines. The message delivery method can be customized for each recipient.
Bi-directional Communication
The CareQ long-term care software allows you to receive yes & no responses from staff about who can respond.
Time/Date-stamped Reporting
Each message sent through the CareQ service is time and date stamped, providing key information about how quickly the emergency plan was executed.
Anywhere Access
A crucial feature for emergency planning and preparedness at long-term care facilities. Administrators can trigger and manage an emergency plan from anywhere, anytime. The CareQ service can be accessed from any device with an internet connection.
CareQ Case Study
North American LTC Facility
Long-term care software management solution for one of the largest long-term care facility in Eastern Canada
CareQ has helped to promote a culture of safety while providing reassurance that help will be on the way in the event of an emergency.
Some Satisfied Client
Testimonials
Our Most Frequently Asked
CareQ Questions & Answers
No, our system requires no additional hardware or lines to be added to your facility. Our system is accessed through any internet enabled device with a browser.
No IT person is required. There is nothing to install on your end and our systems are managed at the facility by people with or without IT experience.
Access is available through a web browser, using an internet enable device. We recommend bookmarking our login site to enable quick access. Enter your username and password to access your account.
We assign a permanent phone number to your system from which all calls and text messages are sent. We recommend that users add this phone number to their contacts with the name Emergency From (Facility Name) to aid in the recognition of the number.
When contacts are added to the system, they have a choice to be contacted via email, text or a phone call, or any combination of the three or all three. We recommend all three as it helps to reach out in multiple ways during an emergency to ensure the recipient is notified.
Yes, our system allows you to create as many groups as you require from your staff list. They can be grouped by distance from facility, by qualifications or by any means that is useful for your organization.
Once an alert is received, recipients can reply with yes or no via the text message, or by phone responding with a #1 for yes and # 3 for no, or responding to the email.
All member responses are available through our “ResponseQ” component of our system. There is a running total of yes and no responses and there is a list of all responder names and replies.
Yes, you can send follow-up messages to responders
Your system can be accessed from anywhere and we have a section for you to “upload” documentation that may be critical during an emergency. These critical documents can include such things as building plans, blue-prints, and external contacts. We recommend uploading PDF-type files, so they are accessible to any device.
Yes, CareQ allows the addition of resident family contacts, so that during an emergency or a flu closure they can be quickly informed.
The CareQ system provides complete information on what transpired with the communications from your system during the event. Time and date stamped records of outbound and inbound text messages, phone calls and emails are readily available for post-incident analysis.
Latest Long-term Care News & Updates
From the Blog
Communicating Comfort with CareQ in the Second Wave
Flu Season and Family Communication for Long-Term Care Facilities
The Dollars and “Sense” of CareQ
Getting Creative with CareQ and Pandemic Communications
At Breton SmarTek we pride ourselves on serving those who serve our communities. Created by emergency responders for emergency personnel, Breton SmarTek provides emergency communications software systems for a variety of industries and institutions across North America. Our applications are designed for local level emergencies and can be customized to meet organizational reporting needs as well as local and regional government requirements. Breton SmarTek takes pride in providing customers with unparalleled customer support for our software applications Please visit the support center or contact us directly with any questions you may have.