CareQ is an emergency communication and management software system that serves long-term care facilities by replacing outdated, inefficient and manual methods of communication and telephone fan out procedures.
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Learn why hundreds of facilities across North America choose CareQ as their facility management solution
When thinking about first responders, few people would think about the care professionals who work in care facilities. Yet, these are the people who own the responsibility of keeping our most vulnerable citizens safe; these are the people who will be called upon first to assist these citizens in an emergency; and, that makes them first responders.
CAREQ is an emergency communication and management system that serves long-term care facilities before, during and after an emergency.
After 20+ years of working as a volunteer firefighter, I have answered many calls to emergencies at long-term care facilities. Having developed an emergency response application for responders in other fields, we knew we could develop a communication solution to help caregivers and the residents they care for.
Ian McVicar – CEO, Breton SmarTek
In an emergency, the priority of care professionals is the residents they serve, ensuring both their safety and their comfort. Care administrators use CAREQ to plan their communication strategies in advance. They use it to determine what messages should be sent, as well as how and to whom they should be sent for any situation they might face.
When an emergency occurs that places some of most vulnerable citizens at risk, it is imperative to let facility staff know they are needed and give them a way to let the facility know that they are responding to the emergency. Care professionals use CAREQ to send and receive information that ensures they are as prepared as they can be for the emergency that requires their response.
Because their work is essential and because people count on them, caregivers always seek to improve. They generate and collect data about their preparation, their response and their performance to look for ways to improve and to ensure that they serve their residents in the best ways possible.
Messages are sent from the CareQ screen, both pre-written messages and on-the-fly messages. From here you decide what message to send, to whom it should be sent and whether or not you need a response.
From here you can monitor responses to messages that have been sent. You can see message details that include message content and message sender. You can also see how many texts, calls and emails were sent and the time/date stamp for each response.
From here you can select specific staff or groups of people at specific or staggered times. Staff can be grouped according the qualifications or where they live in terms of proximity to the facility.
The Staff Members tab allows you manage and maintain staff member contact information.
From here you can maintain and manage staff contact lists. Staff members can provide up to two phone numbers and provide their preferences in terms of how they would like to be contacted. You can also manage staff duty availability from here.
From here you can maintain and manage emergency services contacts. These are community partners on whom you may rely in the event of an emergency. Maintaining current contact lists for these partners allows you to alert them quickly in the event of an emergency.
From here you can create messages in advance that are aligned with your emergency response plan. You can pre-determine the message content, as well as to whom it should be sent based on the details contained within your emergency plan.
Your CareQ system includes file storage for documents that will be important to access in the event the of an emergency. These documents could include building blueprints and muster point locations.
From here you can access time/date stamped records of each message that has been sent, as well as the responses to each.
Messages are sent from the CareQ screen, both pre-written messages and on-the-fly messages. From here you decide what message to send, to whom it should be sent and whether or not you need a response.
Message Control
Create pre-written and customized messages. Messages can be sent via text, via email or via telephone call to any phone.
Message Groups
Staff can be grouped to allow deployment of specific groups of people at specific or staggered times.
Accessible Pre-planning Documents
CareQ also provides storage for and access to critical files. Pre-incident plans, building blueprints, staff lists, muster points, and other critical information can be stored within the CareQ system. Administrators can access this critical information from any internet enabled device.
Mobile Command Post
CareQ is a communication system that fits seamlessly into any incident command structure.
Multiple Message Formats
With a single message, contact small to large groups of people simultaneously, using text, email or telephone call delivered to any phone, including landlines. The message delivery method can be customized for each recipient.
Bi-directional Communication
Receive yes & no responses from staff about who can respond.
Time/Date-stamped Reporting
Each message sent through the CareQ service is time and date stamped, providing key information about how quickly the emergency plan was executed.
Anywhere Access
Administrators can trigger and manage an emergency plan from anywhere, anytime. The CareQ service can be accessed from any device with an internet connection.
North American LTC Facility
Long-term care software management solution for one of the largest long-term care facility in Eastern Canada
CareQ has helped to promote a culture of safety while providing reassurance that help will be on the way in the event of an emergency.
The 6 Best Things About CareQ
At Breton SmarTek we pride ourselves on serving those who serve our communities. Created by emergency responders for emergency personnel, Breton SmarTek provides emergency communications software systems for a variety of industries and institutions across North America. Our applications are designed for local level emergencies and can be customized to meet organizational reporting needs as well as local and regional government requirements. Breton SmarTek takes pride in providing customers with unparalleled customer support for our software applications Please visit the support center or contact us directly with any questions you may have.