CareQ is a long-term care software system that provides emergency communication and management solutions for long term care facilities and nursing homes by replacing outdated, inefficient and manual methods of communication and telephone fan out procedures that are commonly used in ltpac facilities and nursing homes.
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Learn why hundreds of facilities choose CareQ as their long-term care software vendor.
When thinking about first responders, few people would think about the care professionals who work in care facilities. Yet, these are the people who own the responsibility of keeping our most vulnerable citizens safe; these are the people who will be called upon first to assist these citizens in an emergency; and, that makes them first responders.
The CareQ long-term care software solution is an emergency communication and crisis management system that serves long-term care facilities before, during and after an emergency.
After 20+ years of working as a volunteer firefighter, I have answered many calls to emergencies at long-term care facilities. Having developed an emergency response application for responders in other fields, we knew we could develop a communication solution to help caregivers and the residents they care for.
Ian McVicar – CEO, Breton SmarTek
In an emergency, the priority of care professionals is the residents they serve, ensuring both their safety and their comfort. Care administrators use the CareQ long-term care software for emergency planning and preparedness, and their communication strategies in advance. They use it to determine what messages should be sent, as well as how and to whom they should be sent for any situation they might face.
When an emergency occurs that places some of most vulnerable citizens at risk, it is imperative to let facility staff know they are needed and give them a way to let the facility know that they are responding to the emergency. Care professionals use the CareQ long-term care software to send and receive information that ensures they are as prepared as they can be for the emergency that requires their response.
Because their work is essential and because people count on them, caregivers always seek to improve. They generate and collect data about their preparation, their response and their performance to look for ways to improve and to ensure that they serve their residents in the best ways possible. CareQ is an excellent tool for risk management in long term care facilities.
The home screen of the long-term software, from here both pre-written messages and on-the-fly messages are sent. Decide what message to send, to whom it should be sent and whether or not you need a response. CareQ is a complete suite of emergency notification and management features to aid emergency planning and preparedness in long-term care facilities.
From here you can monitor responses to emergency notifications and messages that have been sent. You can see message details that include message content and message sender. You can also see how many texts, calls and emails were sent and the time/date stamp for each response.
From here you can select specific staff or groups of people at specific or staggered times. Staff can be grouped according to the qualifications or where they live in terms of proximity to the facility.
The Staff Members tab allows you manage and maintain staff member contact information.
From here you can maintain and manage staff contact lists. Staff members can provide up to two phone numbers and provide their preferences in terms of how they would like to be contacted. This long-term-care software feature also allows you to manage staff duty availability.
From here you can maintain and manage emergency services contacts. These are community partners on whom you may rely in the event of an emergency. Maintaining current contact lists for these partners allows you to alert them quickly in the event of an emergency.
From here you can create messages in advance that are aligned with your emergency response plan. You can pre-determine the message content, as well as to whom it should be sent based on the details contained within your emergency plan.
Your CareQ long-term care software system includes file storage for documents that will be important to access in the event of an emergency. These documents could include building blueprints and muster point locations. This CareQ feature is crucial for any emergency planning software.
From here you can access time/date stamped records of each message that has been sent, as well as the responses to each.
The home screen of the long-term software, from here both pre-written messages and on-the-fly messages are sent. Decide what message to send, to whom it should be sent and whether or not you need a response. CareQ is a complete suite of emergency notification and management features to aid emergency planning and preparedness in long-term care facilities.
Message Control
Create pre-written and customized messages. Messages can be sent via text, via email or via telephone call to any phone.
Message Groups
Use the CareQ long-term care software to send messages to specific groups. Staff can be grouped to allow deployment of specific groups of people at specific or staggered times.
Accessible Pre-planning Documents
CareQ also provides storage for and access to critical files relating to emergency planning and preparedness. Pre-incident plans, building blueprints, staff lists, muster points, and other critical information can be stored within the CareQ system. Administrators can access this critical information from any internet enabled device.
Mobile Command Post
CareQ is an incident command software system that fits seamlessly into any incident command structure.
Multiple Message Formats
With a single message, contact small to large groups of people simultaneously, using text, email or telephone call delivered to any phone, including landlines. The message delivery method can be customized for each recipient.
Bi-directional Communication
The CareQ long-term care software allows you to receive yes & no responses from staff about who can respond.
Time/Date-stamped Reporting
Each message sent through the CareQ service is time and date stamped, providing key information about how quickly the emergency plan was executed.
Anywhere Access
A crucial feature for emergency planning and preparedness at long-term care facilities. Administrators can trigger and manage an emergency plan from anywhere, anytime. The CareQ service can be accessed from any device with an internet connection.
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At Breton SmarTek we pride ourselves on serving those who serve our communities. Created by emergency responders for emergency personnel, Breton SmarTek provides emergency communications software systems for a variety of industries and institutions across North America. Our applications are designed for local level emergencies and can be customized to meet organizational reporting needs as well as local and regional government requirements. Breton SmarTek takes pride in providing customers with unparalleled customer support for our software applications Please visit the support center or contact us directly with any questions you may have.