FireQ is a two-part system, consisting of software that collects and manages the data needed to run a fire department; and an app for firefighters that lets them send and receive critical information. Together, the FireQ app and software come together to offer firefighters one of the most comprehensive suite of tools available.
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This collaboration is reflected in a solution that recognizes the needs of firefighters when they are responding to an emergency and the needs of the firefighters tasked with managing the fire department.
FireQ provides fire departments with information about who can respond and when they will arrive using a rapid-response verification system to complement existing dispatch systems during an emergency. FireQ desktop software collects and manages the data needed to run a fire department, and the FireQ smartphone app allows firefighters to send and receive critical information in real-time.
Designed to complement the things that firefighters already do, FireQ helps firefighters before an emergency with features to help them prepare and remain ready; during an emergency with multi-layered communication features that ensure they can send and receive critical information; and, after an emergency with robust reporting and analysis.
After 20+ years of working as a volunteer firefighter and fire captain, I knew there must be a better solution than pagers and spreadsheets to manage my department. When we couldn’t find a solution, we decided to build our own.
– Ian McVicar, CEO, Breton SmarTek
Be better prepared by knowing who you have and what you have when responding to an emergency. FireQ provides fire departments with the tools to manage their departments effectively through pre-plans and asset, apparatus, and equipment tracking.
Use multiple channels of communication to let your firefighters know they are needed, where they are needed and what they are needed for. FireQ allows for seamless communication between the department and its responders.
Use the data you generate and collect to see what you did well and how you can improve. Spend less time reporting and more time serving your community by using FireQ. Easily generate required reporting documents.
The FireQ Notification Center is the primary dashboard and home to the features that provide your fire department with information. From here, you can manage emergency information during an incident, as well as the communication required to manage the fire department. This dashboard provides an overview of recent:
- Bulletins
- Alerts
- Announcements
- Off Duty Members
During an active incident, the FireQ software displays a list of responders that includes an estimated time of arrival for each firefighter based on their location when they responded. The colour coded list provides a count-down timer to show how far each member is from the fire hall and a count-up timer for those who indicated that they would go directly to the scene. The incident screen also displays a map of the incident location.
Bulletins are notifications that are sent to all members through the FireQ app, as well as visible in a stickie message on the FireQ Notification Center. They can be used as reminders about upcoming training, fire department events and other things. They can be created with an expiry date so that the message will disappear automatically.
With the send message feature in the FireQ software, you can quickly create and send messages to individual firefighters, to groups or to everyone in the department. Messages can also be sent right away or scheduled to go out at a later date.
With FireQ, you can self-dispatch your firefighters by creating an incident within the software. Using the create incident feature, you enter the type of emergency and its location and messages are sent to each firefighter with the dispatch details.
The FireQ Notification Center is the primary dashboard and home to the features that provide your fire department with information. From here, you can manage emergency information during an incident, as well as the communication required to manage the fire department. This dashboard provides an overview of recent:
- Bulletins
- Alerts
- Announcements
- Off Duty Members
Once you have downloaded the FireQ app and logged in, you will be taken to the home screen. From the home screen you can quickly respond to an active incident (Yes, No, or On-Hold).
Other available options include re-paging, station dispatch, and the stand down option.
Once on scene, you can edit the incident with updated information which will keep firefighters who are en-route informed of changing incident conditions.
FIREQ Notification Center
A hub for the information and notices that you want to share with firefighters, as well as reminders for expiring equipment and certifications.
Multiple Communication Channels
Receive texts, phone calls, push notifications and phone calls directly from dispatch.
Firefighters Statistics
Simplify personnel management by tracking hours of service, incident and training attendance, service awards, certificates acquired, and equipment issued.
Asset Mapping
Track water sources and other assets in your community and easily share the data with neighbouring departments. This data is available in app and desktop software
Firefighter Availability
Firefighters can share their availability status by indicating when they are off duty and when they will return to duty.
Incident
reporting
Automatic creation of incident reports and responder population. Compatibility with Fire Marshall reporting requirements are available for some jurisdictions.
Fire department linking
Send invitations to link your fire department with neighbouring departments to share asset and mapping information.
Customized Message Groups
Create customized communication groups for more targeted communications.
Response log management
Use the internal log to easily view the response history of any firefighter in your department.
Certificate & Training Management & Tracking
Create, track and manage training completed and certificates held by firefighters, complete with expiry notification reminders.
Activity Management & Tracking
Create, track and manage other activities regularly performed by firefighters in your department such as fundraising activities.
Apparatus and Equipment Management & Asset Tracking
Create, track and manage department apparatus and equipment, complete with maintenance logs and expiry reminder notifications.
Message Scheduling & Bulletins
Messages and bulletins can be scheduled to be released on a day and time of your selection. A digital bulletin board in the FIREQ Notification Center lets you post important notices. The information is sent to firefighters via push notification and text and appears in the dashboard until an expiry date you set.
Comprehensive Permissions Control
Detailed and specific permissions control for each member of your fire department allows you to manage data and system access efficiently.
Messaging
Multiple channels of communication for internal firefighter communication that includes member-to-member messaging and group customization.
CAD Support
Full support for CAD systems to send dispatch alerts via text, phone, push notification and/or email.
Driving Directions
When responding to a scene detailed turn-by-turn directions are available in the FireQ app.
Responder’s List
A responder’s list, complete with estimated times of arrival is available in the software and in the FireQ app.
Courtesy Message
Firefighters can select up to two recipients to receive a courtesy message via email to notify which members of the fire department are responding to an emergency
Self-dispatch
Multiple self-dispatch options are available in the software and in the FIREQ app.
Dispatch Support
Full support for dispatch centers not using CAD systems to send dispatch alerts via text, phone, push notification and/or email.
Multiple Department Response
Firefighters who are members of more than one fire department can respond to multiple departments within the FireQ app.
Pre-plans
Attach pre-plan documents to your department asset map.
Real-time Dashboard & Incident Tracking
Real-time incident and response tracking is available in the desktop software and in the FireQ app.
North American Municipality
Multi-department software solution for a large municipality in Canada.
Chief Zigler’s fire department was the only station at the time to have FireQ, a communication application that allowed them to use smartphones to remain in communication with their crew during the storm—providing essential services for all seven fire departments in their region.
To know a Firefighter
The Fire Chief’s Favourite FireQ Feature: Firefighter Statistics
At Breton SmarTek we pride ourselves on serving those who serve our communities. Created by emergency responders for emergency personnel, Breton SmarTek provides emergency communications software systems for a variety of industries and institutions across North America. Our applications are designed for local level emergencies and can be customized to meet organizational reporting needs as well as local and regional government requirements. Breton SmarTek takes pride in providing customers with unparalleled customer support for our software applications Please visit the support center or contact us directly with any questions you may have.