Fire Department Management Software + Pager App

FireQ is a two-part system, consisting of fire department management software that collects and manages the data needed to run the fire department; and firefighter software in the form of a phone app that lets firefighters send and receive critical information. Together, the FireQ app and software come together to offer firefighters one of the most comprehensive suite of tools available.

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Learn why thousands of firefighters choose FireQ as their fire station management software.

This collaboration is reflected in a fire department software solution that recognizes the needs of firefighters when they are responding to an emergency and the needs of the firefighters tasked with managing the fire department. FireQ is a fire department records management system and a Firefighter response system in one.

FireQ provides fire departments with information about who can respond and when they will arrive using a rapid-response verification system to complement existing dispatch systems during an emergency. FireQ desktop software collects and manages the data needed to run a fire department, such as fire department inventory management, and the FireQ smartphone app allows firefighters to send and receive critical information in real-time.

Designed to complement the things that firefighters already do, FireQ helps firefighters before an emergency with features to help them prepare and remain ready (ex. pre plans); during an emergency with multi-layered communication features that ensure they can send and receive critical information (ex. fire department text alerts); and, after an emergency with robust reporting and analysis (ex. Fire department records management).

After 20+ years of working as a volunteer firefighter and fire captain, I knew there must be a better solution than pagers and spreadsheets to manage my department. When we couldn’t find a solution, we decided to build our own.

– Ian McVicar, CEO, Breton SmarTek

Be better prepared by knowing who you have and what you have when responding to an emergency. FireQ provides fire departments with the tools to manage their departments effectively through pre-plans and fire department inventory management, such as asset, apparatus, and equipment tracking.

Fire incident command software that uses multiple channels of communication to let your firefighters know they are needed, where they are needed and what they are needed for. FireQ allows for seamless communication between the department and its responders.

Use the data you generate and collect to see what you did well and how you can improve. Spend less time reporting and more time serving your community by using the FireQ fire department reporting software. FireQ allows you to easily generate required reporting documents.

The FireQ Notification Center is the primary dashboard of the fire department software and home to the features that provide your fire department with information. From here, you can manage emergency information during an incident, as well as the communication required to manage the fire department. This dashboard provides an overview of recent:

Bulletins
Alerts
Announcements
Off Duty Members

During an active incident, the FireQ software displays a list of responders that includes an estimated time of arrival for each firefighter based on their location when they responded. The colour coded list provides a count-down timer to show how far each member is from the fire hall and a count-up timer for those who indicated that they would go directly to the scene. The incident screen also displays a map of the incident location. Manage incidents more effectively with the FireQ fire incident command software.

A key feature for any firefighter software, bulletins are notifications that are sent to all members through the FireQ fire department app, as well as visible in a sticky message on the FireQ Notification Center. They can be used as reminders about upcoming training, fire department events and other things. They can be created with an expiry date so that the message will disappear automatically.

With the send message feature in the FireQ fire department software, you can quickly create and send messages to individual firefighters, to groups or to everyone in the department. Messages can also be sent right away or scheduled to go out at a later date.

Working with FireQ’s fire department paging app, you can self-dispatch your firefighters by creating an incident within the software. Using the create incident feature, you enter the type of emergency and its location and messages are sent to each firefighter with the dispatch details.

A must-have feature of any Fire Department Reporting Software, pending reports are the reports that still need to be completed. There is a pending list for both internal and provincial (where available) reports. As soon as the report is completed and saved as final, it is automatically removed from this list. You can also create a blank report from here.

The Responders Add/Edit tab of the firefighter software allows you to add new responders, edit current ones and much more. From here, you can see a list of the firefighters in your department that includes their name, rank, and contact information. You can also quickly see where each firefighter is in the set-up process of getting set up with FireQ.

FireQ gives you control over access to your system and to whom you give it. The security of your FireQ system is important to you and it is important to us. The administrator of your FireQ system can grant specific access to each member of the fire department based on their roles within the department.

Creating groups within FireQ makes it easier to create targeted messaging.

Groups can be created for such things as specialized teams, department officers and firefighter qualifications.

The Member Statistics feature in the FireQ fire department records management software tracks hours and participation and provides the information in total hours, as well as a percentage of total participation. You can see how often a firefighter is training, responding to incidents, participating in other activities, as well as how many hours are dedicated to each. Member statistics can be used to provide members of their department with quarterly updates on their performance; to watch for deficiencies that could endanger the firefighter; to simplify fire department reporting responsibilities; and, to reward firefighters who are giving it all.

With FireQ, you can easily see and track the years of service provided by each member of the fire department. You can use FireQ to track enrolment dates for each firefighter and their total years of service, as well as total years of service if they have worked in other departments.

A feature of our fire department records management software, the incident log, at a glance, lets you see a list of the incidents to which you have responded. The list includes the time and date of the call, the type of call and its location. It also details which reports have been completed and which are still pending. Reports can be sorted by status or date range.

A feature of our fire department inventory software, the FireQ apparatus log helps you track fire department apparatus. It includes maintenance logs and expiry reminders that help ensure compliance with NFPA standards.

A feature of our fire department inventory software, The FireQ equipment log helps you track fire department equipment. It includes maintenance logs and expiry reminders that help ensure compliance with NFPA standards.

A feature of our fire department records management software, The FireQ training log helps you to track firefighter training. It tracks the hours firefighters dedicate to training and that information is included in the calculation of firefighter statistics.

A feature of our fire department records management software, the FireQ certificate log helps you to track firefighter certifications and their expiry dates. It tracks the hours firefighters dedicate to acquiring each certificate and that information is included in the calculation of firefighter statistics.

A feature of our fire department records management software, the FireQ activity log lets you track all those “other” things you do to support the fire department. They could include such things as fundraisers and other community events.

With FireQ fire department mapping software, you can customize your map to reflect the location of things such as water locations, hazardous materials, burn permits and many other things.

Bulletins
Alerts
Announcements
Off Duty Members

Creating groups within FireQ makes it easier to create targeted messaging.

Groups can be created for such things as specialized teams, department officers and firefighter qualifications.

With FireQ fire department mapping software, you can customize your map to reflect the location of things such as water locations, hazardous materials, burn permits and many other things.

Once you have downloaded the FireQ app and logged in, you will be taken to the home screen. From the home screen you can quickly respond to an active incident (Yes, No, or On-Hold).

Other available options include re-paging, station dispatch, and the stand down option.

Once on scene, you can edit the incident with updated information which will keep firefighters who are en-route informed of changing incident conditions.

From the home screen, select the responders tab using the navigation menu to view the members list. Here you will see the status of each firefighter who has responded to the dispatch.

The top of the screen provides a summary status for all responders to a live incident – how many responded with yes, no, or on hold.

For those who have responded yes, the FireQ App provides an estimated time of arrival as well their distance.

From the home screen, select the messages tab using the navigation menu to view the messaging screen.

Posting a bulletin allows you to send a message that gets pinned to the top of the active messages screen. These bulletins can have an expiry date. Message everybody sends a department wide chat messages. Message member sends a message to a single member.

Message groups allow you to create sub-groups within your department’s member list and send specific messages to these groups.

From the home screen, select the map tab to view the available assets within the community for your fire department.

The asset mapping module allows you to easily add, edit, or remove assets from your departments jurisdiction. See below for some the common assets fire departments are adding to their maps.

Water Sources
Defibrillators
Known Hazards
Construction & Road Work

When responding to a scene, select the map tab from the home screen and then select directions to view the live incident map.

Using this interface, detailed turn-by-turn directions are available in the FireQ app to direct firefighters to the incident scene. Utilizing the Google maps API’s live traffic data, firefighters will be directed to the scene using the fastest route possible.

Within the More screen of the FireQ app users can:

manage their location settings
change map preferences
set their response availability
view the availability of other firefighters
access the knowledge center
view alerts and announcements incident history

Additionally, if you are having an issue with the FireQ app, you can also contact our development team directly from the app.

FIREQ Notification Center

A hub for the information and notifications that you want to share with firefighters, as well as reminders for expiring equipment and certifications.

Multiple Communication Channels

Receive station text alerts, phone calls, push notifications and phone calls directly from dispatch.

Firefighters Statistics

Simplify firefighter records management by tracking hours of service, incident and training attendance, service awards, certificates acquired, and equipment issued.

Asset Mapping

Track water sources and other assets in your community and easily share the data with neighbouring departments with our fire department mapping software. This data is available both in app and desktop software.

Firefighter Availability

Firefighters can share their availability status by indicating when they are off duty and when they will return to duty.

Incident
Reporting

Automatic creation of incident reports and responder population. Compatibility with Fire Marshall reporting requirements are available for some jurisdictions.

Fire department linking

Send invitations to link your fire department with neighbouring departments to share asset and mapping information.

Customized Message Groups

Create customized communication groups for more targeted communications.

Response log management

A feature of our fire department records management software, use the internal log to easily view the response history of any firefighter in your department.

Certificate & Training Management & Tracking

A feature of our fire department records management software, create, track and manage training completed and certificates held by firefighters, complete with expiry notification reminders.

Activity Management & Tracking

A feature of our fire department records management software, create, track and manage other activities regularly performed by firefighters in your department such as fundraising activities.

Apparatus and Equipment Management & Asset Tracking

Create, track and manage fire department inventory, apparatus and equipment, complete with maintenance logs and expiry reminder notifications.

Message Scheduling & Bulletins

Messages and bulletins can be scheduled to be released on a day and time of your selection. A digital bulletin board in the FireQ Notification Center lets you post important notices. The information is sent to firefighters via push notification and text and appears in the dashboard until an expiry date you set.

Comprehensive Permissions Control

Detailed and specific permissions control for each member of your fire department allows you to manage data and system access efficiently.

Messaging

Multiple channels of communication for internal firefighter communication notification that includes member-to-member messaging and group customization.

CAD Support

Full support for CAD systems to send dispatch alerts via text, phone, push notification and/or email.

Driving Directions

When responding to a scene detailed turn-by-turn directions are available in the FireQ app.

Responder’s List

A responder’s list, complete with estimated times of arrival is available in the software and in the FireQ phone app for firefighters.

Courtesy Message

Firefighters can select up to two recipients to receive a courtesy message via email to notify which members of the fire department are responding to an emergency

Self-dispatch

Multiple self-dispatch options are available in the firefighter software and in the FireQ phone app.

Dispatch Support

Full support for dispatch centers not using CAD systems to send dispatch alerts via text, phone, push notification and/or email.

Multiple Department Response

Firefighters who are members of more than one fire department can respond to multiple departments within the FireQ app.

Pre-plan Ready Software

Easily attach pre-plan documents to your department asset map using the FireQ fire department software.

Real-time Dashboard & Incident Tracking

Real-time incident and response tracking is available in the desktop software and in the FireQ app. FireQ is best-in-class fire incident command software.

Asset Mapping

Pre-plan Ready Software

Easily attach pre-plan documents to your department asset map using the FireQ fire department software.

Customized Message Groups

Create customized communication groups for more targeted communications.

Certificate & Training Management & Tracking

A feature of our fire department records management software, create, track and manage training completed and certificates held by firefighters, complete with expiry notification reminders.

FIREQ Notification Center

A hub for the information and notices that you want to share with firefighters, as well as reminders for expiring equipment and certifications.

Multiple Communication Channels

Receive station text alerts, phone calls, push notifications and phone calls directly from dispatch.

Fire Department Linking

Send invitations to link your fire department with neighbouring departments to share asset and mapping information.

Messaging

Multiple channels of communication for internal firefighter communication that includes member-to-member messaging and group customization.

Message Scheduling & Bullitens

Self-dispatch

Multiple self-dispatch options are available in the software and in the FIREQ app.

CAD Support

Full support for CAD systems to send dispatch alerts via text, phone, push notification and/or email.

Responder’s List

A responder’s list, complete with estimated times of arrival is available in the software and in the FireQ app.

Dispatch Support

Full support for dispatch centers not using CAD systems to send dispatch alerts via text, phone, push notification and/or email.

Multiple Department Response

Firefighters who are members of more than one fire department can respond to multiple departments with the FireQ app.

Driving Directions

When responding to a scene detailed turn-by-turn directions are available in the FireQ app via our fire department mapping software.

Firefighter Availability

Firefighters can share their availability status by indicating when they are off duty and when they will return to duty.

Incident
Reporting

Automatic creation of incident reports and responder population. Compatibility with Fire Marshall reporting requirements are available for some provinces.

Firefighters Statistics

Simplify firefighter records management by tracking hours of service, incident and training attendance, service awards, certificates acquired, and equipment issued.

Response Log Management

A feature of our fire department records management software, use the internal log to easily view the response history of any firefighter in your department.

Certificate & Training Management & Tracking

A feature of our fire department records management software, create, track and manage training completed and certificates held by firefighters, complete with expiry notification reminders.

Apparatus and Equipment Management & Asset Tracking

Create, track and manage fire department inventory, apparatus and equipment, complete with maintenance logs and expiry reminder notifications.

Comprehensive Permissions Control

Detailed and specific permissions control for each member of your fire department allows you to manage data and system access efficiently.

Activity Management & Tracking

A feature of our fire department records management software, create, track and manage other activities regularly performed by firefighters in your department such as fundraising activities.

Asset Mapping

Real-time Dashboard & Incident Tracking

Real-time incident and response tracking is available in the desktop software and in the FireQ app. FireQ is best-in-class fire incident command software.

North American Municipality

Multi-department software solution for a large municipality in Canada.

Chief Zigler’s fire department was the only station at the time to have FireQ, a communication application that allowed them to use smartphones to remain in communication with their crew during the storm—providing essential services for all seven fire departments in their region.

FireQ has modernized our Fire Department's day to day operations. It gives us the ability to track our progress not only as a Department, but in terms of individual members. In addition, it has assisted us in creating a paperless records system which tracks all of our emergency calls, equipment/vehicle maintenance, training, meetings, and basically anything else you would want!

Jeff AucoinFire Chief, Reserve Mines Fire Department

As Chief of a volunteer fire dept the FireQ system gives me the advantage of resources at my finger tips. From the members that are responding texts of what and where the emergency is. Mapping of the area and the hazards that I may facing. And to add to all this great information, it can also be set up to track my equipment

Jim PrinceFire Chief, Howie Center Fire Department

Log into the FireQ App or Software and select Reset password. You will be directed to a new screen to enter your email address (Important: this must be the same email address that was used when your access was created in FireQ.) Select “Send Reset Link.” FireQ will send an email (to the email you’ve provided) inviting you to “Reset Your Password.” The link, once clicked, will take you to a new screen where you must enter your email address and then enter your new password and submit.

Bulletins are created (with permission) from either the app or the software. Once posted, a bulletin is sent to all active firefighters via a “push notification” and text message. It is important to note that the firefighter who created the bulletin does not receive a text or a push notification. Bulletins are located in the top left corner of the FireQ Notification Center.

Alerts are reminders about expiring equipment and certifications. They are automatically generated by the FireQ system 30 days in advance of an expiration date you have entered in system. Alerts are displayed in the top right-hand corner of the FireQ Notification Centre and are also sent via push notification to senior officers.

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At Breton SmarTek we pride ourselves on serving those who serve our communities. Created by emergency responders for emergency personnel, Breton SmarTek provides emergency communications software systems for a variety of industries and institutions across North America. Our applications are designed for local level emergencies and can be customized to meet organizational reporting needs as well as local and regional government requirements. Breton SmarTek takes pride in providing customers with unparalleled customer support for our software applications Please visit the support center or contact us directly with any questions you may have.

Welcome to FireQ - Fire Department Management Software

Created by firefighters for firefighters, FireQ provides emergency communication and records management software to fire departments across North America.

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How the FireQ Firefighter Software Helps Fire Departments

For the first time, software solutions for fire departments are being created with the input of firefighters.

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Prepare

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Respond

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Welcome to the FireQ Desktop Application