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Frequently Asked Questions


Log into the FireQ App or Software and select Reset password. You will be directed to a new screen to enter your email address (Important: this must be the same email address that was used when your access was created in FireQ.) Select “Send Reset Link”. FireQ will send an email to you inviting you to “Reset Your Password”. Selecting that will take you to a new screen where you must enter your email address and then enter your new password and submit.

Bulletins are created (with permission) from either the app or the software.  Once posted, a bulletin is sent to all active firefighters via a “push notification” and via text message.  It is important to note that the firefighter who created the bulletin does not receive a text or a push notification.  Bulletins are located in the top left corner of the FireQ Notification Center.

Alerts are reminders about expiring equipment and certifications.  They are automatically generated by the FireQ system 30 days in advance of an expiration date you have entered in system.  Alerts are displayed in the top right-hand corner of the FireQ Notification Center and are also sent via push notification to senior officers.

FireQ is a permissions-based system and in order to access certain functions (icons), the user logged in must have permission to do so.  If you do not have access you should contact your department FireQ administrator and request permission.

FireQ has a timeout feature to protect your privacy.  To unlock the console, click the UNLOCK CONSOLE button located on the FireQ tab.  Re-enter your login and password.  You can change the timeout settings on the settings tab.

Announcements in the Notification Center are not accessible by the fire department.  These messages are generated and sent direct from Breton SmarTek.  They contain information about updates and your FireQ system to keep your department informed about important changes and updates available for your FireQ.

If you wish to add archive (older) incident reports to FireQ, click the PENDING REPORTS icon located on the FireQ tab and click the ADD button in the top right-hand corner. 

During a “Live Incident” if you accidentally “Respond”,simply change your response to NO.  Any member during an incident can change their intent by selecting the appropriate response. 

The FireQ app will work on WiFi; and, even if data is turned on it will always look to WiFi first.  You can adjust data usage from the settings tab in the FireQ app. turn data use off in the app.

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