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Support

THE Q-CREW IS HERE TO HELP

We are always looking for ways to better serve our customers and improve products.

If you are having technical issues or would like to request software assistance, please login to the desktop software or mobile app and submit a support request. 

You can also reach us by phone 9am-5pm Monday-Friday.

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FireQ issue reporting

Are you an existing customer?

You can find the ticket submission form within the help tab which is located in the top left of the dashboard window OR by submitting an issue through the app.

Are you having a common issue?

Frequently Asked Questions

We have taken some of our most frequently asked questions for each software product so you can quickly find or solve the issue you are having. If you do not find the answer you are looking for please feel free to call or send us an email.

Looking for detailed software instructions?

Visit The Knowledge base

The Breton SmarTek knowledge base is a comprehensive archive which describes how to perform any action or process within each of our software products. Simply click the button below to open the knowledge base in a new window.