Self-Dispatch Options
If the pager fails, and the direct from dispatch alerts fail, and page relays fail, or if more information should be shared…firefighters can dispatch the department from the FireQ app and/or the FireQ software. Firefighters can dispatch the entire department or specific groups. When all else fails, the fire department has the ability to communicate emergency information and dispatch their firefighters.
For fire departments that do not have the support of a dispatch center, FireQ provides a page record and relay solution.
FireQ can include PageQ, an application that allows the fire department to capture and record page information at the station level. The recorded information is processed and sent to firefighters via text, voice, app, and email alerts. Then, unlike some page relay options, firefighters can signal their intent to respond to an emergency, using the same app or the same device by which they received the information. Additionally, PageQ captures and processes raw audio differently than other page relay products, making it more efficient. This can often be beneficial for fire departments with slower internet speeds.
FireQ can include PageQ, an application that allows the fire department to capture and record page information at the station level. The recorded information is processed and sent to firefighters via text, voice, app, and email alerts. Then, unlike some page relay options, firefighters can signal their intent to respond to an emergency, using the same app or the same device by which they received the information. Additionally, PageQ captures and processes raw audio differently than other page relay products, making it more efficient. This can often be beneficial for fire departments with slower internet speeds.
Fire departments can create an original dispatch. From the FireQ software, firefighters can enter address, incident type and incident description that can be sent to firefighters via text, phone, app notification and/or email. Address information sends mapping information to the smart phones of firefighters. They can also choose how to alert firefighters – through the app alone or also by text and phone call.
From the FireQ app, firefighters have two options:
1. A one-button solution that sends an alert to firefighters advising them to report the fire station for an ongoing emergency.
2. Alternatively, fire departments can also self-dispatch firefighters by entering address/coordinates, incident type, and incident description. With manual dispatch, firefighters also have the choice of dispatching the entire department or specific groups within the department.
1. A one-button solution that sends an alert to firefighters advising them to report the fire station for an ongoing emergency.
2. Alternatively, fire departments can also self-dispatch firefighters by entering address/coordinates, incident type, and incident description. With manual dispatch, firefighters also have the choice of dispatching the entire department or specific groups within the department.
Self-dispatch options also allow firefighters to update scene information at any time, regardless of how they are dispatched. It is important to note that firefighters using self-dispatch options must have the proper permissions assigned to them to access this feature. Permissions are assigned to firefighters from the FireQ software.
At Breton SmarTek we pride ourselves on serving those who serve our communities. Created by emergency responders for emergency personnel, Breton SmarTek provides emergency communications software systems for a variety of industries and institutions across North America.
Our applications are designed for local level emergencies and can be customized to meet organizational reporting needs as well as local and regional government requirements. Breton SmarTek takes pride in providing customers with unparalleled customer support for our software applications. Please visit the support center or contact us directly with any questions you may have.