FireQ Dispatch Options
No matter how you are dispatched, FireQ has an option to provide dispatch alerts via text, phone call, in-app notifications, and email.
Providing redundancy to the ways firefighter receive emergency alerts is a critical component of the FireQ system. Ensuring that redundancy for all fire departments, regardless of how they are dispatched, was equally important so FireQ provides multiple dispatch options.
Department Self-Dispatch Options
Department self-dispatch options are the final tool in the FireQ dispatch tool box and are designed, specifically, to give fire departments a way to self-manage dispatch alerts.
If the pager fails, and the direct from dispatch alerts fail, and page relays fail, or if more information should be shared…firefighters can dispatch the department from the FireQ app and/or the FireQ software. Firefighters can dispatch the entire department or specific groups. When all else fails, the fire department has the ability to communicate emergency information and dispatch their firefighters.
- The FireQ re-page option allows firefighters to re-send an original page by tapping a single button.
- Fire departments can also create an original dispatch. From the FireQ software, firefighters can enter address, incident type and incident description that can be sent to firefighters via text, phone, app notification and/or email. Address information sends mapping information to the smart phones of firefighters.
From the FireQ app, firefighters have two options:
- General Dispatch: A one-button solution that sends an alert to firefighters advising them to report the fire station for an ongoing emergency.
- Manual Dispatch: Alternatively, fire departments can also self-dispatch firefighters by entering address/coordinates, incident type, and incident description. Firefighters also have the choice of dispatching the entire department or specific groups within the department.
Department self-dispatch options also allow firefighters to update scene information at any time, regardless of how they are dispatched. It is important to note that firefighters using self-dispatch options must have the proper permissions assigned to them to access this feature. Permissions are assigned to firefighters from the FireQ software.