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Dispatch Options


No matter how you are dispatched, FireQ can provide dispatch alerts via text (true-type), phone call, in-app notifications, and email. 

We believe that providing redundancy to the ways firefighter receive emergency alerts is critically important.  FireQ includes dispatch options for departments that:

  • are dispatched by a dispatch center with CAD capability.
  • are dispatched by a dispatch center without CAD capability.
  • require a page record and relay option.
  • want to self-dispatch.

FireQ Dispatch Option -Direct from CAD Supported Dispatch

FireQ supports email and API integration for the CAD systems used by dispatch centers. Firefighters still receive the primary alert via their pagers. The CAD message created by operators is configured to send critical information to firefighters via text, voice, app, and email alerts. This information includes incident details and mapping information. 

FireQ Dispatch Option -Direct from Non-CAD Supported Dispatch

The FireQ Dispatch Module is available to any dispatch center not using a CAD system. The module is offered at no charge to any dispatch center serving a fire department that uses FireQ.  The dispatch module is easy to access and easy to use.  As always, firefighters still receive their primary alert via pager and the FireQ dispatch module sends firefighters text, voice, app, and email alerts.  Firefighters receive information that include incident and mapping information.

FireQ self-dispatch

FireQ Dispatch Option -Page Relay (PageQ)

FireQ also provides a page record and relay solution because not all fire departments are supported by dispatch.  PageQ is used by departments that do not have the support of a dispatch center and by departments that want to supplement the communication from the dispatch center.

PageQ is configured to listen for the specific tones of the fire department.  When those tones are heard, it captures and records page information.  This happens at the station level.  

The recorded information is processed and sent to firefighters via text, voice, app, and email alerts.  Then, unlike some page relay options, firefighters can signal their intent to respond to an emergency, using the same app or the same device by which they received the information.  Additionally, PageQ captures and processes raw audio differently than other page relay products, making it more efficient.  This can often be beneficial for fire departments with slower internet speeds.

FireQ Dispatch Option -Self Dispatch Options

Self-dispatch options are the final tool in the FireQ dispatch tool box by giving dispatch options to firefighters.  They are designed, specifically, to give fire departments a way to self-manage dispatch alerts by making them available from the the FireQ app and the FireQ software.

If the pager fails, and the direct from dispatch alerts fail, and page relays fail, or if more information must be shared with  firefighters, FireQ self-dispatch options give firefighters the ability to dispatch the department.  Firefighters can access self-dispatch options from the FireQ app and/or the FireQ software.  Firefighters can dispatch the entire department or specific groups.  

When all else fails, the fire department has the ability to communicate emergency information and dispatch their firefighters.

FireQ self-dispatch

Firefighters can use the FireQ re-page option that allows firefighters to re-send an original page by tapping a single button. 

Fire departments can also create an original dispatch.  From the FireQ software, firefighters can enter address, incident type and incident description that can be sent to firefighters via text, phone, app notification and/or email.  Address information sends mapping information to the smart phones of firefighters.

From the FireQ app, firefighters have two options: 

  1. General Dispatch: A one-button solution that sends an alert to firefighters advising them to report the fire station for an ongoing emergency.   
  1. Manual Dispatch: Alternatively, fire departments can also self-dispatch firefighters by entering address/coordinates, incident type, and incident description.  Firefighters also have the choice of dispatching the entire department or specific groups within the department.

Department self-dispatch options also allow firefighters to update scene information at any time, regardless of how they are dispatched.  It is important to note that firefighters using self-dispatch options must have the proper permissions assigned to them to access this feature.  Permissions are assigned to firefighters from the FireQ software. 

FireQ self-dispatch mobile screenshot

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At Breton SmarTek we pride ourselves on serving those who serve our communities.  Created by emergency responders for emergency personnel, Breton SmarTek provides emergency communications software systems for a variety of industries and institutions across North America. 

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